Watchdog Case # 6 "Let Your Paws Do The Walking"
| Type of Business: |
Retail Box Store
(Shopped by phone) |
|
|
Rating System
1 = Extremely Poor
2 = Poor
3 = Adequate
4 = Good
5 = Excellent |
|
| Date: |
Tuesday July 31, 2007 |
| Time: |
6:24pm |
| Store: |
Petco
2410 E. Colonial Drive
Orlando, FL 32803 |
Person I Spoke to
at Storefront: |
Katherine |
| On Patrol: |
Dogtective Munchie |
1. Did someone answer the phone? Yes/No
(Munchie said Yes)
The phone was answered within a minute. The girl on the phone stated her name and asked how she could help me.
2. If you were placed on hold, did the salesperson return within a reasonable amount of time? (ex. 2 minutes)
I was placed on hold for about a minute as she checked on the item and prices.
3. Was the person knowledgeable about the products/services? 1 2 3 4 5
(Munchie rated it 3)
She had a general knowledge as to the fact that they carried training collars. I also asked about a two-handed lead and she had no idea.
4. Did the salesperson have a positive attitude? Yes/No
(Munchie said Yes)
She was very energetic and helpful!
5. Please rate His/Her attitude 1 2 3 4 5
(Munchie rated it 5)
She was helpful, willing to answer questions and proactive in getting me answers fast.
Final Report
Dogtective Munchie's first assignment was a pleasant and positive one! Petco had a helpful employee who wasted no time in getting fast and accurate answers. The manner in which the employee handled things on the phone would have done enough to get this Dogtective to visit the store and make a purchase! |
