Watchdog Case # 2 "A Dog Eat Dog World"
| Type of Business: |
Dog daycare and overnight service
(Shopped by phone) |
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Rating System
1 = Extremely Poor
2 = Poor
3 = Adequate
4 = Good
5 = Excellent
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| Date: |
Thursday June 7, 2007 |
| Time: |
5:35pm |
| Store: |
Dog Day Afternoon
1015 Sligh Blvd.
Orlando, FL 32806 |
Person I Spoke to
at Storefront: |
Crystal |
| On Patrol: |
Paw-ficer Ruffly |
1. Did someone answer the phone? Yes/No
(Ruffly said Yes)
The phone was answered in a small amount of time. The person on the phone
stated her name and asked how she could help me.
2. If you were placed on hold, did the salesperson return within a
reasonable amount of time? (ex. 2 minutes)
Ruffly was not placed on hold.
3. Was the person knowledgeable about the products/services? 1 2 3 4 5
(Ruffly rated it 5)
She was very knowledgeable about prices and the process of how their
company worked. When asked how Dog Day Afternoon handled dogs with dog
aggression issues she explained rules and procedures.
4. Did the salesperson have a positive attitude? Yes/No
(Ruffly said Yes)
5. Please rate His/Her attitude 1 2 3 4 5
(Ruffly rated it 5)
She was friendly and willing to answer questions.
Final Report
After careful review, it is Paw-ficer Ruffly's opinion that Dog Day
Afternoon is caring and focused on details when speaking to their potential
customers on the phone.
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